By ordering our services, you express compliance with this Rulebook, which has the force of a Contract under the Law on Electronic Document.
Parties Under Contract
This contract is concluded between the company Vipehost DOO based in Cetinje, hereinafter referred to as the Provider, and the user of the services defined by this contract hereinafter referred to as the User.
SUBJECT OF THE CONTRACT AND DEFINITION OF TERMS
The subject of this agreement is the use of the Provider’s website for the purpose of ordering products and services. The contract enters into force by accessing the site or by electronic confirmation of ordering products and services. User account/Client account, defined by username and password, is the basis for using the services of the Provider. Internet presentation
A set of HTML pages, program scripts, multimedia records (video and audio), and other documents that the visitor accesses when visiting the User’s website. Web server
The Web server of the Provider is a physical server, of a certain performance defined by technical specifications, located in a Data Center with a constant connection to the Internet and a redundant power supply.
Services on an annual basis expressed as a percentage.
Announced interruptions due to regular or extraordinary maintenance are not considered unavailability.
Monitoring and metrics
As part of the Provider’s infrastructure, monitoring and control of the availability and quality of the service is performed in relation to which the availability within the Service is defined (SLA agreement).
Logs from the official systems of the Provider, which refer to the availability of a virtual resource (system process) within the physical infrastructure, are considered valid.
It represents the process of suspension of the Service, ie its temporary shutdown, without data loss or system settings. From the state of suspension, the Service can be reactivated according to the conditions stated on the site, ie the price list of the Provider. Reconnection and reactivation represent the process of renewal of the Service that was suspended. The service can be reactivated according to the conditions stated on the site, ie the price list of the Provider.
It represents the process of the final shutdown of the service and loss of all data, ie settings. After the termination, the service cannot be reactivated. SYSTEM RESOURCES
For the purposes of this Agreement, system resources represent technical resources, on the part of the Provider, which is necessary for providing, accommodation (hosting) and adequate functioning of the User’s Internet presentation, ie provision of the Service and related e-mail accounts.
The Services of the Provider is, hereinafter referred to as the Service: (Shared) Web Hosting Space which, together with a certain amount of Internet traffic, is non-exclusively rented to the User for the purpose of achieving a presence on the Internet.
Internet service that enables transmission, ie. exchange of messages and data between two or more user e-mail accounts on arbitrary domains or servers.
Customer Support & gt; Individual or as an integral part of the service is the provision of assistance to users through various communication channels and at times defined by the primary service and price list.
Backup & gt; Represents the process of copying and archiving the contents of a user account by the Provider. Unless directly stated as part of the service, the User assumes full responsibility for backups of all data within the user service.
EXCEPTIONS FROM PROVIDER LIABILITY
The Provider is not responsible for the unavailability of content due to failure of the Internet provider used by the User to access the Internet, the Provider is not responsible for any material or other damage that may occur from the use of services, the Provider is not responsible for interruptions using (incorrect access data, compromised or faulty software, blocked access due to incorrect access data, etc.) by the User. The Provider is not responsible for interruptions caused by factors that the Provider cannot directly influence or are not under direct jurisdiction and control of the Provider. These include: interruptions in the operation of Internet links with the provider, interruptions in the supply of electricity longer than the average forecast interruptions that can be compensated by UPS power supplies, etc., interruptions caused by regular and announced server maintenance and service updates that count as part of the service and do not fall within the scope of service availability statistics. The Provider has the right (but not the obligation – except in cases guaranteed by the definition of the Leased Service) to make backup copies of part or all data (including configuration, content, programs, messages, etc.) and keep copies of these data for system maintenance purposes. These copies are intended for the needs of the Provider and are available to the User in accordance with the definition of leased services, the Provider has no right to make these copies of data available except in cases of system reset to eliminate technical problems as well as the traffic they generate for the purpose of planning and allocation of server and network resources and in cases provided by law.
Inadmissible content is considered in particular: endangerment or violation of personal rights, violation of good business practices and rules on consumer protection, if it commits an act of unfair competition, if it violates the provisions of copyright and industrial property rights, if it commits a crime or economic offense, inciting, inciting or inciting national, racial, religious and other inequality, hatred or intolerance, if it violates the Agreement, conventions and recommendations in the field of telecommunications law and the Code of Conduct on the Internet which is applied before conclusion or during The duration of this Agreement is accepted by the Provider. Violation of any of these terms may result in immediate suspension or deactivation of the Service without prior notice.
The main responsible and competent person for the leased service is the User who leased the service. Assignment of the contract and transfer of rights and obligations under this contract can be done only with the consent of the Provider and the User. In case of a dispute between the User and a third party regarding the Web hosting account, the Provider will be excluded from the entire process and only on the basis of insight into the final decision of the competent authority can change and transfer ownership of the hosting account, domain registrant or other Service.
DURATION AND TERMINATION OF THE CONTRACT
This Agreement is concluded for the period for which the Service is agreed, which is defined by the payment period on the issued invoice. This Agreement is automatically renewed upon renewal of the Service lease and lasts until the termination of the Agreement. If the User decides not to extend the lease of the service, this Agreement is considered terminated 7 days after the expiration of the leased Service. Both parties have the right to terminate the User Agreement on their own initiative with a notice period of 30 days. any member of this Agreement by the User, the Provider may suspend, suspend and terminate the service to the User even before the expiration of the notice period. If the termination of the Agreement is not preceded by a breach of any of the members of this Agreement, the Provider will approve a refund of funds paid under this Agreement which is proportional to the remaining period until the regular expiration of the Agreement, less any discount granted on the basis of the agreed lease period. to notify the Provider in writing. Termination of the Agreement does not entail a change of obligations until the end of the original Agreement or refund of funds already paid. The 30-day notice period begins when the Provider confirms to the User the receipt of the request for termination of the Agreement. The Provider is obliged to confirm in writing to the User, by phone or e-mail the receipt of the request for termination of the User Agreement. If the User stops maintaining the content and actively using the Services, and the Provider continues to provide access, the Agreement cannot be considered automatically terminated. Upon receipt of the request to terminate the Agreement, the User is obliged to settle all debts to the Provider. from the termination of the Agreement, settle all obligations received by the date of termination of the Agreement, and the expiration of the notice period.
CANCELLATION OF SERVICE AND REFUNDS
If the user is not satisfied with the rented Service according to the specifications stated in the price list of the Provider, he can request a refund in full within the legal period of 14 days from the date of the order. Refund is not possible for Domain Registration and SSL Certificate Services. In case of a refund due to unavailability of the service caused by factors that are the responsibility of the Provider, the value of the reduction will be clearly stated in the pro forma invoice for a given period.
Payment methods enabled
Payment for products on our online store can be made in one of the following ways: payment cards – VISA, Maestro, or MasterCard that support payment over the Internet. Card payments were made in cooperation with AllSecure doo and NLB Banka a.d. Podgorica and are performed in a secure and certified way through the AllSecure Payment Gateway, by simply entering data from the payment card.
After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose.
The transaction will be completed and the amount deducted from your account only when the products are ready for your use. In the event that payment is not completed, or the amount is not deducted from the account by the expiration of 14 days from the acceptance of your order, that order will be canceled and deleted. After the expiration of the 14-day period, the money reserved in your account will be released and will be available to you again. You can then repeat the same or a new order, and make a payment related to them.
Check with your bank to see if your card supports online payments.
Applied standards and processes in data protection when paying by cards
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card information available to the merchant.
3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of their purchase. Customer payment card numbers are not stored on the merchant’s system and the registration itself is protected by SSL data encryption.
PCI DSS Standards – AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing, and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.
In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, Maestro, or MasterCard card used for payment. This means that our bank will, at our request, refund the funds to the cardholder’s account.
All payments will be made in euros (€). If the payment is made with payment cards of foreign Issuing Banks, the amount of the transaction will be converted into the local currency of the cardholder, according to the exchange rate of Visa / Mastercard.”